Joel Rackham

VP, Channels and Development
Lendio

Check out the incredible speaker line-up to see who will be joining Joel.

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Customer Experience and B2B

Thursday, January 4th, 2018

15:45 An Integrated or Siloed Approach? Should You Have a Separate Commercial Digital Strategy?

Should you cater to the needs of your commercial and retail bankers together or separately? Understanding the different needs of your clients and how to organize them most effectively.
• With a more complex service, how do you address the needs of your commercial clients in a retail driven culture?
• How do you structure your team to answer both sides of your business?