Joshua Asbury

Director of Sales, Americas
Liferay, Inc.

Josh is the Director of Sales at Liferay where he handles business strategy and sales operations for the North and Latin America territories. As a strong customer advocate, Josh is driven by a passion to ensure his customers are happy and successful. Before joining Liferay in 2009, Josh worked at SDRC and Hillenbrand Industries' Batesville Casket Company division, learning the ins and outs of software development and portal strategies. When he's not busy refining sales processes or training new leaders, Josh enjoys playing with his dog and listening to rock n' roll.

Check out the incredible speaker line-up to see who will be joining Joshua.

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Digital Innovation and Disruption

Sunday, February 4th, 2018

14:30 Moving Beyond Payments to Retain and Grow Customer Loyalty

Omnichannel this. Customer engagement that. We’ve all heard about the importance of being able to use technology to contextually serve your customers, but not enough attention is given to payments and processing which are critical, often overlooked, components of the customer lifecycle.

In this session, you will learn:
• How to use payment data to provide relevant and actionable services in the case of suspicious account activity
• How to target your offers based on location and purchase history
• How your employees can use this data to proactively and efficiently serve customers in-person and virtually

We’ll discuss various challenges that financial institutions face when undertaking a digital transformation and show a demonstration of how improving customer engagement at the time of transactions can benefit the entire workforce, from sales to marketing to customer service.