Rebecca Wooters

Head of Citi Cards Customer Engagement
Citi Group

Check out the incredible speaker line-up to see who will be joining Rebecca.

Download The Latest Agenda

Customer Experience and B2B

Thursday, January 4th, 2018

14:05 Creating a Customer-Centric Culture Across Your Retail and Commercial Clients

Whether you are catering to an individual or a business, the quality of your service, and the experience provided must remain consistent.
• Best practices in maintaining one brand voice when speaking to both your retail and Commercial clients
• Create a customer service mindset across all business lines and size clients

15 minute presentation followed by a 15 minute audience discussion