Ryan Miller

As the financial market continues to push the boundaries of fintech and invest in innovation labs, it is easy to get caught up in new technology and products. To keep up in this new digitally influenced space, you have to be willing to invest. But how do you make sure what you’re investing in has a solid ROI? Here, executives discuss how to keep your innovation labs innovating, while simultaneously becoming a valuable profit center.
• How do you gain the buy-in you need to invest in proper innovation?
• What makes a beta product profitable and marketable?
• How do you tailor your team to think strategically not just creatively?

With the new age of digital, it has become a rarity that you walk into your bank branch and the teller knows your name, or asks about your family. That kind of service is difficult to replicate through a device or digital channel. So how do you provide a personal and interactive customer experience when you never lay eyes on your customer?
• What initiatives just need to be quick and easy, and what need a more personal approach or attention to detail?
• How do you provider personalization through multiple devices and constant new technology and data?
• How do you best handle customer complaints in a digitally interpersonal yet efficient manner?